Terms and Conditions
Introduction
The following section discusses the terms and conditions determined by Femon Travel and Tours Limited. It provides you (the CUSTOMER) an insight into the terms and conditions as implemented by the agency. The given section also discusses how we collect, process, and utilize your personal information.Transaction and Refund Policy
All ticket purchases are final and non-refundable. Changes to your booking incur fees ranging from $200-$400+ and may also include fare differences. For further information, consult our “Terms and Conditions” and “Privacy Policy” pages on our website.User Access and Agreement
The platform should be strictly accessed by an adult; we do not have a policy to collect the data of users under the age of 18. In addition, you must agree to the conditions described and specified in this section to be able to access our services. The terms and conditions of our company supplement the privacy policy decided by us, and you should comply with it accordingly.Controller
The administrators of this website operate as controllers, and they are responsible for collecting and processing your personal information. We have assigned a data protection officer (DPO) on the website, who is responsible for answering to the queries related to the terms and conditions. If you have any concerns or issues regarding the privacy policy, contact the DPO via email at dpofemon@femontravels.com.CHANGES TO THE TERMS & CONDITIONS AND YOUR DUTY TO INFORM US OF CHANGES
Femon Travel and Tours Limited is likely to modify the terms and conditions specified in this section. However, we are inclined to change the narratives of the terms and conditions with the passage of time. We do not take the responsibility to inform the website visitors on the modifications made to the website; however, we encourage the visitors to refresh the T&C’s page before agreeing to it. Also, we encourage our customers to provide us with updated and accurate information.Information
We will collect your email address, passport and home airport, and other preference information you provide us.IF YOU FAIL TO PROVIDE PERSONAL DATA
If you fail to provide personal data to us or, you provide incomplete information to us then, we will refuse to proceed further with confirming your booking with us.Bookings
We collect your personal information for proceeding further with your bookings. In addition, we also secure your information for itinerary purposes—when applicable. We also collect your information for the given reasons:- To confirm your bookings with us
- For sending notifications and alerts to you regarding an upgrade in our services
- To solicit reviews for testimonials
- To inform our customers about the itineraries processed by our services
- To communicate with you, if you contact our customer support
